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Reservations: Reservations can be made by email or on-line by providing your credit card info, however no booking is final until you receive a written confirmation from us.
Deposits: An advance deposit equal to 30% of total amount per person is required at the time of booking via credit card. For groups of 8 participants or less, Full payment is due 30 days prior to the tour departure date. The tour price is per person based on double occupancy and includes those items mentioned in the itinerary plus any prepaid optional items selected by you. Single room requests are subject to additional charges and must be requested at time of booking. Group sizes may have a maximum and a minimum number of participants, which may vary for each tour.
For groups of 9 participants or more, full payment is due 60 days prior to the tour departure date.
For groups of 9 people or more, non-refundable charges may apply depending on the cancellation policy of the various service providers (hotels, restaurants, etc.). Fees depend on each case and will be announced prior to confirmation of the tour, and validated with the participants.
For guided groups, full payment is required 60 days prior to the tour departure date. We reserve the right to modify the final price of the tour if the final number of participants is modified after confirmation of the trip, either upwards or downwards.
If the requested tour is not available, you will be refunded the deposit. If you wish to pay your deposit by wire or check, your reservation cannot be confirmed until we receive your deposit and it has been cleared by the bank.
The deposit of 30% will be applied to the final amount due which will be determined and payable at the latest 30 days prior to the tour’s departure date.
Final Payment: Final payment is due at the 60 or 30 days prior to the tour’s departure date. Final payment shall be made in Euros by credit card or by wire transfer. We will remind you of your final payment date in advance and provide you with the information on payment options. NO debit card shall be accepted. We will give you the wire transfer instructions and the amount due in Euros. If you find a more favorable exchange rate any time prior to your payment due date, you are free to pay your final amount in advance to save more money. If we do not receive payment by the 60th or 30th day prior to the tour departure date, your reservation will be automatically cancelled and subject to the cancellation terms and conditions below.
Last-Minute Bookings: If you are booking a tour within 14 days of a tour departure date, full payment is due within 24 hours of our written confirmation by either wire transfer or credit card. If we do not receive payment within 24 hours, then the credit card submitted with the booking will be charged for the full tour amount which shall not be refundable.
Changes : If you wish to make a change to your tour itinerary, you must submit your request to us in writing by email at firstname.lastname@example.org or postal mail at: Discover France, 427 rue Hélène Boucher, Espace Commercial Fréjorgues Ouest, 34130 Mauguio, France. Once a booking request is received and confirmed by us in writing, any modification of dates or alteration of itineraries by you will incur change fees. Fees vary according to the type and scope of the change. Our vendors, which include hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fees and can be substantial. A minimum change fee of 200 Euros per person applies to any change within 60 or 30 days of travel, depending on the number of participants in your group.
Please note that for tours taking place during June, July and September bike rentals are non refundable. If you book a private guided tour, the fees for the guides and vans rentals are also non refundable for all bookings taking place in June, July and september.
Cancellations: If you wish to cancel your tour, you must submit your request to us in writing by email at:
email@example.com or postal mail at: Discover France, 427 rue Hélène Boucher, Espace Commercial Fréjorgues Ouest, 34130 Mauguio, France.
If a cancellation is made after receipt of the deposit but before the 60 or 30 days final payment due date (depending on the number of participants in your group), 100% of the deposit are returned by wire transfer (excluding possible bank charges during the refund process). For Cancellation within 60 or 30 days, the entire deposit is non-refundable, and additional cancellation penalties may apply, up to 100% of tour costs. No refunds shall be made once the tour starts. There are NO EXCEPTIONS to this cancellation policy, including but not limited to reasons related to force majeure (see paragraph below), weather conditions, family or medical emergencies or any circumstances beyond our control.
Pre-Departure Cancellations or Changes by Discover France: We reserve the right to cancel any tour prior to departure for any reason. In the event of such cancellation, a full refund will be issued to you via bank transfer, which shall constitute a full settlement. In the event that, prior to departure, we make any significant changes because of a problem with a supplier, for example a hotel bankruptcy, we will, as soon as reasonably possible, notify you of available alternatives. Such changes may generate a supplemental payment from you or possibly a refund. No refunds under this paragraph will be issued due to cancellations or changes due to Force Majeure .
No Reimbursements due to Changes or Cancellations: We will not reimburse Participants for any personal expenses such as airline tickets, other travel or hotel expenses due to changes in itineraries or tour cancellations.
Update: January 2024
Tour de France tickets and day excursions are non refundable and payment must be submitted upon reservation. For Tour de France trips : once your deposit is received, a reservation confirmation is made and final payment is due 60 days prior to tour departure. If you wish to cancel your tour, you must submit your request to us in writing by email or postal mail. If a cancellation is made after receipt of the deposit but before January 31, 50% of all deposits will be returned by check. After January 31, the entire deposit becomes non-refundable. Cancellations within 60 days of travel are 100% non-refundable unless replaced by another person willing to travel in your place. No refunds are available once the trip commences. THERE ARE NO EXCEPTIONS to this cancellation policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we strongly encourage Participants to purchase trip cancellation and interruption insurance.
No-show at the meeting place, abandonment on your part during the stay or the service, do not entitle you to any refund.
In case of cancellation on our side, you will be notified in writing. As far as possible, a replacement will be offered to you. In case of definitive cancellation, you will receive a full refund from us.
Update: October 2021